RESERVATION PAYMENT POLICIES

The rates described are valid for all 2027 reservations made until December 20. Starting December 21, 2027, a high-season surcharge will apply. All reservations are subject to availability and are only confirmed once we receive the required deposit.

Minimum Passenger Requirement

The tour is confirmed subject to a minimum of four (4) passengers. If the minimum number of passengers is not met, the passenger will be notified no later than ninety (90) days before the departure date, and all payments made will be fully refunded.

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1. Reservation & Payment Policy

• A 20% deposit of the total tour cost is required to secure your reservation.

• The remaining 50% balance must be paid no later than 90 days before the start of the tour.

• Bookings made within 90 days of the tour start date must be paid in full at the time of reservation.

• All payments must be made in U.S. dollars via the accepted payment methods indicated in your invoice or booking confirmation.

2. Client Information Requirements

To confirm your services, you must provide the following for each traveler:

• Full legal name (as it appears on the passport)

• Passport number, nationality, and date of birth

• Arrival and departure information for the Galapagos

• Accommodation preferences

• Food allergies or dietary restrictions

• Emergency contact information

Failure to provide this information may result in service delays or inability to confirm certain itinerary components.

3. Cancellation Policy (Client-Initiated)

All cancellation requests must be submitted in writing. The following penalties apply:

• More than 90 days before the tour start date:

• The 20% deposit is non-refundable.

• Within 89 days of the tour start date:

• 100% of the total tour cost is non-refundable.

No refunds will be issued for unused services, last-minute cancellations, no-shows, or voluntary trip interruptions.

4. Changes & Modifications (Client-Initiated)

• Any modification to dates, participant names, or itinerary components is subject to availability and may incur additional supplier or airline penalties.

• Once inter-island flights, hotels, or tours have been confirmed, changes may not be possible.

• Reductions in the number of passengers may impact the final per-person price.

5. Itinerary Adjustments by the Operator

Galapagos logistics depend on weather, tides, park regulations, and operational safety. Therefore, the operator reserves the right to:

• Modify the itinerary

• Change the sequence of visits

• Substitute activities, routes, or hotels with others of equal category

These adjustments are made to ensure passenger safety and compliance with Galapagos National Park policies. Whenever possible, an equivalent or better alternative will be offered.

6. Travel Insurance

Travel insurance is strongly recommended to protect against unexpected events such as trip cancellation, medical emergencies, flight delays, or lost luggage. The operator is not responsible for costs arising from situations outside our control.

7. Responsibilities of the Traveler

Travelers are responsible for:

• Meeting visa and passport requirements

• Arriving on time for all departures and activities

• Following guide instructions and Galapagos National Park regulations

• Disclosing any medical condition that may affect participation

• Behaving respectfully toward wildlife, the environment, and other guests

Non-compliance may result in removal from the tour without refund.

8. Liability Disclaimer

The operator is not responsible for:

• Delays, cancellations, or schedule changes caused by airlines, weather, or acts of nature

• Loss, damage, or theft of personal belongings

• Injuries resulting from activities in which travelers voluntarily participate

9. Acceptance of Terms

By submitting a deposit or full payment, the traveler acknowledges and accepts all terms and conditions outlined above.